Privacy
policy.

Section 01Introduction

Cybear Trace (Business Reg. No. 307271551), operating RefundV.com ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By accessing or using RefundV.com, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

Section 02Information we collect

Personal information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name and contact details (email address, phone number, mailing address);
• Case-related information (details of scam incidents, transaction records, communications);
• Financial information relevant to your case (transaction IDs, wallet addresses, bank references);
• Government-issued identification (when required for verification purposes);
• Any other information you choose to provide in connection with our services.

Automatically collected information

When you visit our website, we may automatically collect:

• IP address and browser type;
• Device information and operating system;
• Pages visited, time spent, and navigation patterns;
• Referring website or source;
• Cookies and similar tracking technologies.

Section 03How we use your information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our investigative and consulting services;
• To communicate with you regarding your case or inquiry;
• To process transactions and send related information;
• To improve our website, services, and user experience;
• To comply with legal obligations and respond to lawful requests;
• To detect, prevent, and address fraud, security issues, or technical problems;
• To send administrative information, updates, and security alerts.

Section 04Legal basis for processing

We process your personal data on the following legal bases:

• Contractual necessity: processing is necessary to perform our services as agreed with you;
• Legitimate interests: processing is necessary for our legitimate business interests, such as improving our services and preventing fraud;
• Consent: where you have provided explicit consent for specific processing activities;
• Legal obligation: processing is necessary to comply with applicable laws and regulations.

Section 05Disclosure of your information

We may share your personal information in the following circumstances:

Law enforcement & legal proceedings

We may disclose information to law enforcement agencies, regulatory bodies, or courts when required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights or the safety of others.

Service providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.

Professional advisors

We may share information with lawyers, accountants, or other professional advisors in connection with our services.

With your consent

We may share your information with third parties when you have given us explicit consent to do so.

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

Section 06Data retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the services and our legal obligations.

Case-related data is typically retained for a minimum of seven (7) years from the conclusion of services, in accordance with professional and legal record-keeping requirements.

Section 07Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure storage, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Section 08Your rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access: request a copy of the personal data we hold about you;
• Right to rectification: request correction of inaccurate or incomplete data;
• Right to erasure: request deletion of your personal data, subject to legal retention obligations;
• Right to restrict processing: request that we limit the processing of your data;
• Right to data portability: request a copy of your data in a structured, machine-readable format;
• Right to object: object to the processing of your personal data for certain purposes;
• Right to withdraw consent: withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

Section 09Cookies & tracking technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device that help us understand how you use our website.

You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

Section 10Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

Section 11Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

Section 12International data transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy.

Section 13Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any changes. Your continued use of our services after any modifications constitutes your acceptance of the updated policy.

Section 14Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cybear Trace
Business Reg. No. 307271551
Avraham Patchornik 19
Nes Ziona, Israel
Email: Contact@refundv.com
Website: refundv.com