refundv.com — Trace the funds. Reclaim what's yours.
Fraud recovery, done properly

Stolen funds
don't disappear. They move. Trace them. Follow them. Recover them.

We work with people who've lost money to online scams across Australia, New Zealand and Southeast Asia — building the evidence, mapping the transaction trail, and pursuing every legitimate path back to your funds.

24hrInitial response window
9Jurisdictions covered
6Scam categories handled
Investment fraudCrypto-asset recoveryRomance baiting Pig-butchering schemesTask & job scamsRecovery-fee fraud ImpersonationPhishing & spoofing Investment fraudCrypto-asset recoveryRomance baiting Pig-butchering schemesTask & job scamsRecovery-fee fraud ImpersonationPhishing & spoofing
Standards we work to

Accredited.
Accountable.

Our work only earns trust when the people doing it hold real, verifiable credentials. Our investigators carry certifications from the organizations that set the standard for blockchain tracing and cyber investigation.

Chainalysis Certified
Certified expertise

Chainalysis certified

Our investigators hold official Chainalysis certifications — the industry standard for blockchain tracing and crypto investigations.

The fraud landscape

A regional
map of the threat.

Tap any country to see the authority that handles fraud reporting there and the dominant scam patterns we encounter in that jurisdiction. Each country has its own enforcement landscape — knowing it matters from day one of a case.

Japan Korea Hong Kong Philippines Thailand Malaysia Singapore Australia New Zealand
AU — Oceania Active jurisdiction

Australia

Primary authority
ACCC — Scamwatch / National Anti-Scam Centre
Dominant scam patterns
  • Investment fraud, heavily crypto-denominated
  • Romance baiting
Tap a country dot to update
Our process

A clear path through
a chaotic moment.

We've guided thousands of people through what happens after a scam — and we've found that calm, structured workflow beats urgency every time. Here's exactly what to expect when you bring a case to us.

01·

Reach out

Whether you've already been defrauded or you suspect something is wrong, get in touch quickly — momentum matters. We aim to reply within minutes and always inside 24 hours.
02·

Intake conversation

A specialist walks you through an initial case review, building a clear picture of what happened, who was involved and what evidence you have on hand.
03·

Triage & honest assessment

We classify the scam type, identify the jurisdictions involved, and map out the realistic response options. No inflated promises — just the truth about what's recoverable and what isn't.
04·

Investigate & act

Our team traces the flow of funds, preserves the digital evidence, builds the timeline and engages with the banks, exchanges or platforms involved — all packaged into structured reporting you can hand to authorities.
05·

Stay informed

A named case lead keeps you updated throughout — explaining findings as they come in, outlining next moves, and giving you a realistic read on outcomes at every stage.
Why refundv.com

One discipline:
tracing the money.

Fraud recovery attracts a lot of noise — and a fair share of bad actors. We've built our practice around three commitments that separate genuine recovery work from the rest.

01

Compliance & privacy first

Every case is handled inside the regulatory and privacy framework of your jurisdiction. No grey-area tactics, no workarounds — protecting your data is non-negotiable.

02

Encrypted client portal

Upload statements, screenshots, transaction IDs and correspondence to a single secured portal — so nothing important gets lost across email threads or messages.

03

A workflow you can follow

You always know what stage your case is at, who's working on it and what comes next. Predictability matters when you're already dealing with chaos.

If you've been hit — start here

Don't carry it alone.
Let's trace what happened.

A short conversation with a specialist costs nothing and tells you exactly where you stand. The earlier we get on a case, the more options remain open.

New Zealand

Official scam authority:

CERT NZ and New Zealand Police

Most prominent scam:

  • Investment scams
  • Online impersonation & romance scams

Australia

Official scam authority:

ACCC – Scamwatch

Most prominent scam:

  • Investment scams (crypto-heavy)
  • Romance scams

Singapore

Official scam authority:

Singapore Police Force – Anti-Scam Centre (ASC) and ScamShield

Most prominent scam:

  • Investment scams
  • Job & task-based scams
  • Impersonation scams

Malaysia

Official scam authority:

Royal Malaysia Police (PDRM) and National Scam Response Centre (NSRC)

Most prominent scam:

  • Investment scams
  • E-commerce & job scams

Hong Kong

Official scam authority:

Hong Kong Police Force – Anti-Deception Coordination Centre (ADCC)

Most prominent scam:

  • Investment scams
  • Phone & impersonation scams

South Korea

Official scam authority:

Korean National Police Agency (KNPA)

Most prominent scam:

  • Voice phishing
  • Investment scams

Japan

Official scam authority:

National Police Agency (NPA) Japan

Most prominent scam:

  • Investment scams (including crypto & fake trading platforms)
  • Romance scams tied to investment pitches