The process,
in plain language.
From the moment you share the basics, every step is mapped, timed and visible to you. Here's exactly what happens after you reach out — and what we'll ask you to share along the way.
What we'll ask
you to share.
Recovery starts with evidence. The more complete the picture you can give us upfront, the faster the trail can be reconstructed. Below is the full list of what we typically request — gather what you have on hand; we'll guide you through the rest as the case opens.
Transaction records
- Bank statements and outbound transfer confirmations
- Credit and debit card activity related to the loss
- Crypto transaction hashes (TXIDs) and wallet addresses
- Exchange deposit and withdrawal logs
- Payment receipts, invoices and platform confirmations
- Loan or credit-line records used to fund the transfers
Communications
- Chat exports (WhatsApp, Telegram, Signal, WeChat, SMS)
- Emails — full message source with headers where available
- Call logs, voicemails and any audio recordings
- Dating-app or social-platform message threads
- Screenshots showing usernames, timestamps and history
The other party's details
- Names, aliases and profile images they used
- Phone numbers, email addresses and messaging handles
- Links to their social or platform profiles
- Company names, licence claims or registration numbers
- Any documents, IDs or certificates they shared with you
Timeline of events
- When first contact occurred and when communication stopped
- Date of the first payment request and first transfer
- Escalation moments — withdrawal blocks, new fees, pressure
- Total amount paid out and the dates of each payment
- When the scheme ended or contact was broken off
Documents & reports
- Government-issued photo ID — for identity verification only
- Police or law-enforcement case references
- Bank, exchange or platform case numbers already opened
- Any contracts with "recovery services" you've engaged
- Written promises or guarantees regarding refunds
Platform evidence
- URLs of the websites, apps or platforms involved
- Screenshots of dashboards, balances or claimed profits
- Account history or transaction screens
- Terms and conditions visible at the time you joined
- Login alerts or security notifications, if available
A clear path through
a chaotic moment.
Calm, structured workflow beats urgency every time. Each step has its own time window, its own deliverables, and its own checkpoints — so you always know where the case stands and what's coming next.
Tell us what happened — in as much or as little detail as you have right now. We respond within 24 hours, usually within minutes. The earlier we engage with the transaction trail, the more options remain on the table.
- Immediate acknowledgement that your case is received
- Initial risk-and-urgency review by a specialist
- Guidance on time-critical steps (e.g. stopping further transfers)
- Secure portal link for uploading evidence
A specialist walks you through a full case review — building a clear picture of what happened, who was involved and what evidence is already on hand. This stays a conversation, not an interrogation.
- One-to-one intake call or written exchange
- Confidential evidence collection via the client portal
- Background research on the platform or scheme involved
- Initial classification of case type and jurisdictions
Before any work begins, we map out realistic response options. This is the stage where we tell you what's recoverable and what isn't — without inflated promises. You see the engagement scope and pricing upfront.
- Classification of scam type and laundering vectors used
- Identification of all jurisdictions and counterparties involved
- Realistic outlook on recovery probability
- Clear scope, fees and timelines before you authorise anything
Once you authorise the work, our team traces the flow of funds, preserves the digital evidence, builds the case timeline and coordinates with the relevant banks, exchanges or platforms. Everything gets packaged into structured reporting you can hand to authorities.
- On-chain or transaction-flow analysis where applicable
- Structured evidence preservation with chain of custody
- Engagement with banks, exchanges and reporting authorities
- Compilation of formal case documentation
Your case lead keeps you updated throughout — explaining findings as they come in, outlining next moves, and giving you a realistic read on outcomes at every stage. No silence, no surprises, no inflated forecasts.
- Named case lead from day one
- Regular status updates on progress and findings
- Plain-language explanation of every milestone
- Realistic outcome guidance — no over-promising
Your case starts
the moment you reach out.
A specialist will review what you share and reply within 24 hours — usually faster. There's no commitment in the first conversation. Only an honest read on what's possible.
Start your case