Accessibility
statement.

Section 01Our commitment

refundv.com is committed to ensuring digital accessibility for all users. We work to provide a website that is usable by the widest possible audience, regardless of ability or the technology a person uses to access the web.

Our work is informed by the belief that people who turn to a fraud-recovery service are often already navigating distressing circumstances. Removing avoidable barriers — visual, cognitive, motor, or sensory — is part of treating people with the dignity our work is built around.

Section 02Conformance status

refundv.com aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, the standard recognised internationally and reflected in the Australian Government's Digital Service Standard.

"Partially conformant" means that some parts of the content do not yet fully conform to the accessibility standard. We continue to work toward full conformance and review the site on an ongoing basis.

Section 03What we've done

To make refundv.com accessible we have, among other things:

• Used semantic HTML structure (proper headings, landmarks, lists and form labels) so screen readers can navigate the content reliably;
• Ensured a minimum colour-contrast ratio of 4.5:1 for body text and 3:1 for large text against background colours;
• Designed all interactive elements (buttons, links, form fields) to be reachable and operable by keyboard alone;
• Provided visible focus indicators on interactive elements so keyboard users can see where they are on the page;
• Written meaningful link text (avoiding "click here") so the purpose of each link is clear when read out of context;
• Added alternative text to images that convey information;
• Built responsive layouts that reflow content cleanly down to small viewports (320px) without requiring horizontal scrolling;
• Avoided content that flashes more than three times per second.

Section 04Known limitations

Despite our best efforts, there may be areas of the site where accessibility could be improved. Known limitations at the date of this statement include:

• Some embedded third-party tools (for example, the contact-form provider and any analytics platform) may not fully conform to WCAG 2.1 AA. Where possible we configure them for maximum accessibility and provide alternative ways to contact us.
• Older content authored before our current accessibility practices were in place may not yet meet the same standard. We progressively update content as part of our maintenance cycle.
• Live, time-bound content (such as embedded social posts) may inherit accessibility limitations from the source platform.

If you encounter a barrier not listed here, please tell us — see Section 07.

Section 05Compatibility

refundv.com is designed to be compatible with current and recent major browsers and assistive technologies, including:

• Recent versions of Chrome, Edge, Safari and Firefox on desktop;
• Mobile Safari (iOS) and Chrome (Android) on phones and tablets;
• Common screen-reader and assistive-technology combinations, including VoiceOver on macOS/iOS, TalkBack on Android, NVDA on Windows, and JAWS on Windows.

The website may not work as expected in browsers more than three major versions out of date. If you're using older software and experiencing issues, we may be able to provide the same information through alternative channels — please contact us.

Section 06Assessment approach

refundv.com assesses the accessibility of the site using a combination of methods:

• Self-evaluation — internal reviews against the WCAG 2.1 AA checklist as part of our development and content-update cycle;
• Automated testing — periodic automated audits to surface common, machine-detectable issues (insufficient contrast, missing alt text, missing form labels);
• Manual testing — keyboard-only navigation and screen-reader walk-throughs of key user journeys;
• User feedback — direct reports from people using the site, treated as a primary source of insight.

Section 07Feedback & reports

We welcome feedback on the accessibility of refundv.com. If you encounter an accessibility barrier on the site, or if you'd like content provided in an alternative format, please get in touch:

Email: Contact@refundv.com
Subject line: "Accessibility report"
Web: refundv.com/contact-us/

When reporting, it helps if you can describe:

• The page where you encountered the issue (URL);
• A brief description of the problem;
• The browser, operating system and assistive technology (if any) you were using.

We aim to respond within five business days. Where possible, we will fix the issue, provide a workaround, or supply the same information through another channel.

Section 08Formal complaints

If you are not satisfied with our response to an accessibility issue, you may make a formal complaint to the Australian Human Rights Commission, which administers the Disability Discrimination Act 1992 (Cth). Contact details and the complaints process are available at humanrights.gov.au.